Woofy WiFi
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Support Center

Find answers, get help, and connect with our support team 24/7.

Need Help? We Got U, Fam!

Browse our support topics to find quick answers to common questions

Getting Started

→What is Familia?→How does “Move in today, Connect today” work?→How do I connect and avail the plan?→What does prepaid mean?→How many devices can I connect?→What does “guaranteed 30–60 Mbps per device” mean?→What happens during a power outage?

Plan & Pricing

→How much does it cost?→What’s the difference between Familia 30 and Familia 180 & 365 plans?→Payment Channels

Account Management

→How do I manage or update my Familia account?→How do I make a direct/self top-up?→How do I check my subscription plan?→How do I view my payment transactions or history?

Technical Support

→How do I get support?→My device is unable to connect to WiFi. What should I do?→How do I manually add a device?

Can't find what you're looking for?

Our support team is ready to assist you. Contact us below or chat with us now.

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Other Ways to Reach Us

You can also reach us in the following platforms.

Email

support@woofy.com.ph

We reply within 24 hours

Office

One Esplanade Bldg., Seaside Blvd., MOA Complex, Pasay City 1300

Visit us during business hours

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours

Business Hours

Monday - Friday

8:30 AM - 5:30 PM

Note: 24/7 online support available for technical concerns

Quick Links

→ View Plans & Pricing→ Check Coverage→ FAQs→ About Us
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Need Urgent Help?

For urgent technical issues or emergencies, our support team is available 24/7. Chat with us now.