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Support Center

Find answers, get help, and connect with our support team 24/7.

Need Help? We Got U, Fam!

Browse our support topics to find quick answers to common questions

Getting Started

→How does Familia Woofy's guaranteed bandwidth per device work?→What's the difference between Familia 4 and Familia 8 plans?→How to set up my Woofy WiFi router for the first time?

Plans & Pricing

→What are the payment terms for Familia 4 and Familia 8?→How do I upgrade from Familia 4 to Familia 8?→Are there any installation fees or hidden charges?

Account Management

→How to top up my Familia WiFi account?→How to transfer WiFi balance to another device?→How to view my payment history and subscription details?

Technical Support

→Why is my guaranteed bandwidth not reaching 30-60 Mbps per device?→How to troubleshoot connection issues with Familia WiFi?→What to do if some devices can't connect to my Familia WiFi?

Installation & Service

→How long does Familia Woofy fiber installation take?→What areas in Metro Manila does Familia Woofy cover?→How to request a technician visit for my Familia WiFi?

Can't find what you're looking for?

Our support team is ready to assist you. Contact us below or chat with us now.

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Other Ways to Reach Us

You can also reach us in the following platforms.

Phone

(02) 8123-4567

0917-123-4567

24/7 customer support

Email

support@familia.woofy.ph

sales@familia.woofy.ph

We reply within 24 hours

Office

123 Commonwealth Avenue

Quezon City, Metro Manila 1121

Visit us during business hours

Facebook

fb.com/FamiliaWoofy

Message us anytime

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours

Business Hours

Monday - Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

10:00 AM - 4:00 PM

Note: 24/7 phone and online support available for technical issues

Quick Links

→ View Plans & Pricing→ Check Coverage→ FAQs→ About Us
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Need Urgent Help?

For urgent technical issues or emergencies, our support team is available 24/7. Call our hotline or chat with us now.