Terms and Conditions

By using the Woofy Prepaid Internet Service (“Service”), the Subscriber has agreed to the following:

1. The Woofy Prepaid Internet Service requires the following:
   • A WiFi equipped mobile device, computer or appliance such as a Smart TV;
   • A Woofy prepaid account;
   • Prepaid credit amount loaded into the Subscriber’s account.
2. The Woofy service can only be used on the Woofy WiFi network. The Woofy WiFi network can only be used by customers with a valid Woofy prepaid account and requires the purchase of a prepaid subscription package that can be purchased online through the Woofy portal application. The purchase of the Woofy package can also be done while connected to other networks outside of the Woofy WiFi network, but the activation of the subscription package will take effect once the customer connects again to the Woofy WiFi network.
3. The Credits of purchase can be loaded through the Woofy load page on the 7 Eleven CLiqq application, GCash, Maya, GrabPay, ShopeePay, BPI Online, or Credit/Debit card. These credits shall be posted to the Subscriber’s account and shall remain valid for a specific period of time as determined by Woofy Incorporated (the “Company”) and shall not expire for a minimum of one year.
4. The Subscriber may be provided with a Woofy WiFi router to provide access to the Woofy WiFi network. The Woofy WiFi router shall remain the property of Woofy or its authorized telecommunications service provider. The security and care of the Woofy WiFi router shall be the Subscriber’s full responsibility.
5. The Woofy Prepaid credits are neither refundable nor redeemable for cash, either in part or in full.
6. The Woofy Service shall be disconnected if the Subscriber fails to purchase and activate a valid prepaid subscription package after any existing prepaid package is consumed.
7. All prepaid packages will be charged based on prevailing rates at the time of purchase, plus applicable charges and taxes.
8. The Company’s liability shall be limited to a credit equal to the amount paid for the affected subscribed packages or unused credit.
9. If the Subscriber is found to use the Service for unlawful or abusive purposes, the Company reserves the right to suspend or terminate the Service.

   The Subscriber shall not engage in the following Unauthorized Activities:

   • Resale or commercial use without written consent;
   • Bypassing network access controls;
   • Internet fraud, hacking, or denial of service attacks;
   • Unauthorized modification of the Woofy Router;
   • Illegal activities in violation of applicable laws and regulations.
10. The Company shall not be liable for service interruptions, delays, data loss, network congestion, or technical malfunctions beyond its control.
11. The Company may disconnect or refuse service if unlawful or abusive use is determined.
12. By using the Service, the Subscriber agrees to indemnify and hold the Company harmless from any claims arising from use of the Service.
13. Content provided through the Service is protected by intellectual property laws and may not be reproduced or distributed for commercial purposes.
14. These Terms and Conditions shall remain in effect until terminated in writing and shall be governed by the laws of the Philippines.

For questions regarding these Terms and Conditions, please contact:

Woofy Inc. Customer Support
Email: support@woofy.com